These terms and conditions apply for all sales of goods and services from this website to consumers. Varsity Headwear (“V.H.”) is a brand name owned by the Norwegian company Fiftytwo AS. The sales terms and conditions, together with your order and order confirmation, comprise the entire agreement for the purchase.
Payment & Insurance
All of your personal information and payment details will be securely handled at all times by our payment partners. The order amount will be captured from your account as soon as your order has been placed. If you wish to cancel your order, please contact us as soon as possible before we ship your order and we will issue a refund back to your account.
The following payments are accepted:
Credit card: You can pay by Visa, Mastercard and American Express. Visa and Mastercard are verified by a secure code. Payment is debited from your card once you place the order.
Paypal: You can choose to pay with credit card or your already registered PayPal account.
VIPPS: For Norwegian customers based in Norway only. You must be a registered VIPPS user in order to use this payment method.
We dispatch your order as swiftly as possible, normally within the next working day from our store.
We send your cap using Bring Servicepakke/DHL Express, which means your cap will arrive at your local delivery point 1-5 days after it is sent from us. A delivery notification will be sent via sms and/or email when your package is ready to be collected. Kindly note that delivery to rural addresses can result in longer delivery times.
Europe and EU
For European orders we use DHL Express from Norway, which normally takes 1-3 days to reach you from dispatch. Please be ready for a SMS/Text message or email from DHL to organise the delivery. You can choose between home delivery, postponed delivery or delivery to your local pickup-point to mentions some.
All international orders are shipped using DHL Express from Norway. Depending on where you live in the world, this form of shipping will take approximately 2-4 days. Please be ready for a SMS/text message or email from DHL to organise your delivery. You can choose between home delivery, postponed delivery and or delivery to your local pickup-point to mentions some.
Prices, Taxes and Duties:
All orders are shipped on a DDP (Delivery Duty Paid) basis, meaning that local tax (MVA/VAT) and custom duties are included in the price.
Important information regarding delivery.
Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.
You will receive an order confirmation e-mail as soon as we have confirmed your order. This may take a few minutes.
Please read this carefully and check that the order confirmation agrees with your order. Please keep it in a safe place as we may ask you for information from it in correspondence. If you do not receive the confirmation email please contact email@example.com, so that we may investigate and confirm that your order has been placed successfully. You will receive an additional e-mail as soon as your items are shipped with a tracking number.
Information Provided by our Website
We do our best to give our customers the most correct information on our web site and about our products as possible. However, we reserve our rights against errors which may arise and which may result in our inability to deliver in accordance with the information given at varsityheadwear.com, in our marketing or in any other way. We reserve our rights to withdraw products from our web site, change the web site and its contents.
Delivery, Delay and Insurance
V.H. insures each purchase during time in transit until it is delivered to you or you pick up the order from your local pickup point.
We retain the risk for the products during this time. If delivery of the products is delayed, you will be informed as soon as we are aware of the situation, and advised as to whether delivery can be made and when, or whether the product(s) are sold out. Depending on the type of product and the length of the delay, you may according to the circumstance cancel the agreement.
Inspection of the Products
Once you have received the products, you should, as soon as you can, check that delivery is in accordance with the order confirmation, if the products have been damaged under transportation or if the products otherwise have any defects or missing parts. Unfortunately we are not able to take responsibility for issues like the above that may be discovered at a later point in time.
V.H. aims to describe the products at varsityhedwear.com as correctly as possible. However, kindly note that computer color settings may differ, which may cause the images of the caps to show colors that may differ from their actual colors. V.H. will not be held responsible for any such discrepancy.
If the products have defects or items are missing you may according to the circumstances require; a re-delivery, a refund or that the agreement be cancelled. The defect must have existed when the products came into your possession. You may report to us defects in the products in writing. You have nevertheless two weeks claim deadline. This claim can be made to firstname.lastname@example.org, please include you order reference number in the subject line. We will confirm the receipt of all claims by email. We will also confirm the receipt of all goods returned to us, by email.
Returns & Exchange
We are continuously working to make sure we produce and sell the highest quality hats on the market. However, sometimes an imperfect product slips through our system. If you experience quality issues with your cap we are happy to repair your cap or in some cases exchange it for a new one. Please understand that this does not include issues or faults that are the result of external forces (man-made damages) and/or poor care of your hat.
If you receive your cap and find it’s faulty or not the one you ordered then please let us know within 48 hours of receiving the package. We will need you to send us a photograph and explanation of the fault in an email to email@example.com. This way we can identify the problem, and take the necessary steps to correct the problem as soon as possible. Once we have received your email we will reply within 24 hours with instructions of what to do next.
Caps can be returned within the first 30 days from the cap was received as long as you follow our return guidelines (Included in your shipment box). We offer one free return shipment per order. If you don’t follow the guidelines for your region, extra costs may occur if returning does not comply with our guidelines. In such cases extra costs that might occur will be deducted from the customers refund. Shipping of orders is a costly activity with an environmental impact, so as a small start-up company we need all customers to take the necessary time to double-check that they are ordering the right size and colour/fabric. All goods returned for a refund must be returned with original packaging intact, and in pristine condition (no marks, scuffs, stains, rips or tears).
If you receive your order and find that you would like to exchange it for another colour or size this is possible. Caps can be exchanged within the first 30 days from the cap was received as long as you follow our Exchange guidelines (Included in your shipment box). Exchanges are subject to availability and stock levels, please allow at least 10 days in order for the exchange to be completed. We offer one free return shipment per order for exchanges. Additional exchange shipments are possible, but at your expense.
If you don’t follow the guidelines for your region, extra costs may occur if the exchange does not comply with our guidelines. In such cases extra costs that might occur will be billed to the customer. Shipping of orders is a costly activity with an environmental impact, so as a small start-up company we need all customers to take the necessary time to double-check that they are ordering the right size and colour/fabric
All goods returned for an exchange must be returned with original packaging intact, and in pristine condition (no marks, scuffs, stains, rips or tears).
Note that personalised and therefore customized items such as engraving badges are non-refundable/returnable. This is due to the fact that these badges are custom made to order and cannot be resold. The cap bought together with the engraved badge can be returned or exchanged as normal.
Delivery information accuracy and responsibility
Customers ordering from our website are responsible for supplying us with the correct information about identity, names, addresses and relevant information in order for us to deliver the order and complete the sale. Extra costs, responsibilities or issues that arise as a result of misspellings, missing information, faulty or incorrect information will be billed to the customer.
We only use personal information as provided to us by you, which is necessary for us to fulfil our obligations to you. Please see our Privacy Notice here in order to learn more.
Ownership of rights
All intellectual property rights, such as trademarks and copyrights at varsityheadwear.com remain with Fiftytwo AS and its subsidiaries or licensors. Any use of varsityheadfwear.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Fiftytwo AS.
Consumer purchases are governed by the current local applicable law of Fiftytwo AS or one of its affiliated companies that the order is processed through. This is visible at the bottom of the website you are ordering from. You must be 18 years of age to shop at varsityheadwear.com
Postboks 5065 Majorstuen Bedriftsenter
Companies register: Brønnøysundregistrene/Norwegian Companies Registration Office
Company registration number: 912361837
VAT registration number: VAT NO. 912361837MVA