Below we have tried to give you a guide to the most important topics our customers ask us. If you can´t find what you are looking for you could try the common questions section below.
Finding your size
Use a measurement tape to measure your head. Measure in the same angle as you would wear your cap. Please repeat the measurement three separate times to ensure accuracy. The video below shows how to measure correctly. Consider that all our caps can be adjusted +/- 1,5 cm using the strap.
CHOOSING THE RIGHT CAP
We make caps in a range of colours and fabrics in different collections, organised according to the four seasons; Spring, Summer, Autumn and Winter. The caps for summer are lighter and more breathable than the winter caps, which have wool fabrics and interior lining for extra insulation. In addition to this we have the Sports Series and the College series. The Sports Series is our active technical cap, using softshell fabrics that are windproof, water repelling and highly breathable. The College series is our classical cap using twill fabrics, made like the old-school American baseball caps we loved growing up. Learn more
Adjusting the size
All our caps come with the possibility to fine-tune the size approximately +/- 1,5 cm by changing the length of the strap. Our signature strap is adjusted by either pushing or pulling the strap through all four metal rings. The video below show exactly how this is done.
Care & Cleaning
Your new cap is a combination of fine fabrics and great craftsmanship. A cap is fragile and should, like any other rigid hat, be taken good care of. Please avoid compressing or squashing your cap. For travelling we recommend filling the cap to help keep the shape for example with a t-shirt.
Your cap should be regularly cleaned. Use a clean moist cloth to wipe away any dirt or stains as soon as possible. Please note that stains, especially from sweat and chlorinated water, can discolour the fabric permanently if not removed.
Some models can be hand washed, but it is critical to use warm water and a mild textile detergent without bleach like our Varsity soap (Study the care label inside the cap first). Dry the cap by filling it out with a towel, to help maintain the beautiful shape and avoid wrinkling. Keep away from direct heat such as radiators or sunlight while drying.
Due to the fine construction of the cap, machine washing or tumble drying is not possible.
For tougher stains, our Stain Remover Foam is a natural solution that cleanses and removes fresh stains. It can be used on all caps except for Alcantara, Oilskin and on wool caps with viscose lining. It is made from natural linseed oils and does not contain chemicals, GMO or any preservatives. Apply the foam over the entire surface of the cap. Use warm water and gently massage the foam into the fabric. Add more water to spread the soap all over, not just on the stains. Let the foam soak into the cap for 15 minutes. Be sure to rinse the cap multiple times in clean water and soak for another 15 minutes (In clean water). The foam can stain the fabric if not rinsed away. Hang the cap over a sink, bath or shower to dry. Repeat the entire procedure if necessary.
You will find more information here.
Fine fabrics made from natural materials are delicate and should be handled with care. We choose fabrics for their natural characteristics in combination with their elegance, feel, colour and performance. Please note that most fabrics are susceptible to abrasions, chemicals, stains and sunlight. We have therefore tried to choose colours and textiles that will mature beautifully.
For each of the four seasons; spring, summer, autumn and winter we develop new and unique collections. The style and shape of our cap remains the same, while we experiment with different fabrics and colours that complement each season. In addition to our seasonal collections, we from time to time launch limited editions and specialised collections like The Sport Series. Learn more
Returns & Exchange
We offer a free return with a 30-day policy if the cap is unused with original tags attached (60 days if you are an Owners Club member). For additional shipments back and forth we charge a fixed fee of around 15 EUR per shipment. Please read the Return & Exchange guide that was included in your order box and watch the video below for tips and instructions.
Videos, Tips & Tricks
Adjusting the size, bending the brim or attaching the cap saver strap, follow this link to see our tips and tricks videos.
Extra Small (XS) Caps
We have currently paused all production of extra small (XS) caps. This cap size was primarily being sold to children and in small quantities. To better serve our customers and prevent overstock, we have decided to pursue designing a children's collection in 2023. These children’s caps will also fit a small adult head and be available in our timeless styles. Sign up here to be notified when we launch the collection next year. If you are looking for an XS cap, we apologize for the inconvenience. We have limited stock that is available here.