Shipping & Returns: FAQ

Customer Care - FAQ

Online shopping should be easy and we offer the following to make it just that. If you have any questions, please do not hesitate to reach out to our team.

My order

Where can I find my order number?

Missing order confirmation

When will my order be sent?

Safe and trusted payment methods

Can I make changes to my order after it's placed?

Delivery and shipping

What shipping providers do you offer?

Free global shipping for Owners Club members

What is the delivery time?

Returns and exchanges

30 day returns policy and instructions

How do I exchange my product to a different size?

How and where do I return my order?

When can I expect a refund on my returned order?

Product questions

How do I find my size?

How do I wash my cap?

What is the difference between your shapes LSOF and LST?

Where can I buy Varsity Headwear caps?

Owners Club

What benefits do I get as an Owners Club Member?

Free global shipping

Exclusive first access

Varsity Vault

Personal concierge

Other services

Gift wrapping

Digital gift cards

Personalized engraving

Personalized Chenille Patches