Online shopping should be easy and we offer the following to make it just that.
FREE EXPRESS GLOBAL DELIVERY FOR OWNERS CLUB MEMBERS
We offer free express shipping for our Owners Club members. Sign up for free in the checkout or on the Owners Club-page to receive this complimentary shipping and much more (You can unsubscribe at any time).
For deliveries outside Norway we use DHL Express and in Norway we use Bring. DHL or Bring will contact you once your shipment is underway with more information, this service normally takes 1-4 days to reach your local post office or post pickup point. You will then get information about how and when to pick your order up.
30 day Return policy and instructions
We offer a 30 day refund policy from the time you purchase your new cap (60 days if you are an Owners Club member). Included in the shipment is a return label and details (Step-by-step guideline) on how to easily return should you not be satisfied with your purchase.
Please note that refunds are only possible on unused caps in pristine condition with the label still attached, returned in the original packaging. For additional shipments back and forth we charge a fixed fee of around 15 EUR per shipment.
PLEASE FOLLOW THESE STEPS TO RETURN / EXCHANGE YOUR ORDER
If size is an issue, see explanation on the inside of the box. Try to adjust the size before returning
1. Fill in the digital return form online through this link
2. Find the RETURN LABEL included in your box. Stick it to the outside of the box, over the ogininal shipping label
3. Place the cap back in the box, make sure it is taped securely
4. Go to locator.dhl.com and search for your nearest DHL Service Point
5. Deliver your return shipment to your DHL Service Point and ask for a shipment receipt
TAXES AND DUTIES
No surprises. The price you pay at checkout is the total price for your order. This includes local taxes and duties once it crosses the border to your home country and is delivered to you.
Delivery within 1-4 days
We pack all orders ourselves from our Oslo warehouse after a final quality check. We do this as fast as possible and always within the next working day. If you order by midday (Oslo time – CET) we often manage to send the same day.
Outside Norway, DHL delivers within 4 days, after your order leaves our warehouse. In Norway, Bring normally use 1 day to most large cities and 2-4 days to more rural locations or small cities, after your order leaves our warehouse.
*Please note that these delivery times are indications and not guaranteed.
SAFE AND TRUSTED PAYMENT METHODS
We continuously follow the development in international online payment options and try to offer you a wide range of options that are both safe and practical.
We currently offer a range of payment options such as VISA, MASTERCARD, and VIPPS (Norway).