Returns & Exchange

We are continuously working to make sure we produce and sell the highest quality hats on the market. However, sometimes an imperfect product slips through our system. If you experience quality issues with your cap we are happy to repair your cap or in some cases exchange it for a new one . Please understand that this does not include issues or faults that are the result of external forces (man-made damages) and/or poor care of your hat.

If you receive your cap and find it’s faulty or not the one you ordered then please let us know within 48 hours of receiving the package. We will need you to send us a photograph and explanation of the fault in an email to sales@varsity.no. This way we can identify the problem, and take the necessary steps to correct the problem as soon as possible. Once we have received your email we will reply within 24 hours with instructions of what to do next.

Returns

Caps can be returned within the first 14 days from the cap was received as long as it has not been used and is in impeccable condition. Please read the guidelines for returns from your area in detail. If you don’t follow the guidelines for your region, extra costs may occur when returning to the wrong warehouse or country. Shipping of orders is a costly activity, so as a small start-up company we unfortunately cannot offer this service for free.

Norway:

Any cap returned to us will need to be posted back in its original box, taped securely and sent to : Fiftytwo AS, Postboks 5065, Majorstuen, 0301 Oslo, Norway. Please send your package from your local Post Office and make sure you obtain a “Certificate of Posting” form and retain as proof of postage. We cannot be held responsible for any items that fail to reach us. We will email you once your return is received and process your request as soon as possible.

European Union:

Please follow the instructions included in your package on how to return to our warehouse in Sweden.

All other countries: 

Please follow the instructions included in your package on how to return to our warehouse in Norway. You need to contact us to receive a return slip from us. Due to strict regulations and possible taxes on returns to Norway it is critical that you follow in detail the return instructions. If not importation penalties may occur from Norwegian customs. These can not reversed, in such cases the costs will have to be deducted from you refund.

Exchange

We accept exchanges within the first 14 days after your order was delivered. If you receive your order and find that you would like to exchange it for another colour or size you are welcome to stop by our Oslo store to exchange there. If however that is not possible this can also be done by sending us your cap and we can exchange and send it back to you by UPS/Post.

Please note we only offer exchanges if the cap is in impeccable condition and has not been used. For exchanges done by post/shipping the customer is responsible for all shipping costs, both when sending the product to us but also for the shipping costs associated with resending the package after the exchange back to the customer. 

Norway:

Please follow the instructions included in your package on how to send and exchange your cap to our warehouse in Oslo.

European Union:

Please follow the instructions included in your package on how to send and exchange your cap to our warehouse in Sweden.

All other countries:

Please follow the instructions included in your package on how to send and exchange your cap to our warehouse in Norway. You need to contact us to receive a return slip from us. Due to strict regulations and possible taxes on shipments to Norway it is critical that you follow in detail the exchange instructions. If not importation penalties may occur from Norwegian customs. These can not reversed, in such cases the costs will have to be added to your new shipment.  

 

 

 

 

 

 

 

 

Follow us on snapchat