Holiday Shopping FAQs
Gift effortlessly this season.
Our updated Holiday Policies aim to make the Varsity Headwear gifting process as seamless and efficient as possible. Explore our Free Express Global Shipping, Personalized Gift Wrapping, returns until January 31st and much more below.
If you have remaining questions, please do not hesitate to reach out to our team.
FREE EXPRESS GLOBAL DELIVERY FOR OWNERS CLUB MEMBERS
We offer free express shipping for our Owners Club members. Sign up for free in the checkout or on the Owners Club-page to receive this complimentary shipping and much more (You can unsubscribe at any time).
For International Orders
We use DHL for all international orders. Expected delivery is 1-4 days, depending on your location, from the order date.
For Norwegian Orders
We use Bring for orders within Norway. Expected delivery is 1-2 days, depending on your location, from the order date.
*Please note these delivery times are not guaranteed and that it may take more time if you reside in a smaller city or rural area.
HOLIDAY SHIPPING DEADLINES
To receive your order in time for the holidays, please note our shipping deadlines.
Norway: December 20, 2023
Rest of World: December 19, 2023
EXTENDED FREE RETURNS
We offer extended free returns on all holiday orders (excluding Varsity Vault items) from the time of purchase. All holiday gift returns or exchanges will be accepted until January 31st. To make the return process simple, we include a return shipping label and step-by-step return guide in every order if you are not satisfied with your purchase.
Please note that refunds are only accepted if the unused cap is in pristine condition, including the label still attached and returned in the original packaging. Interested in receiving 60-day returns? Become an Owner’s Club member by signing up here.
PLEASE FOLLOW THESE STEPS TO RETURN / EXCHANGE YOUR ORDER
If size is an issue, see explanation on the inside of the box. Try to adjust the size before returning
1. Fill in the digital return form online through this link
2. Find the RETURN LABEL included in your box. Stick it to the outside of the box, over the ogininal shipping label
3. Place the cap back in the box, make sure it is taped securely
4. Go to locator.dhl.com and search for your nearest DHL Service Point
5. Deliver your return shipment to your DHL Service Point and ask for a shipment receipt
TAXES AND DUTIES INCLUDED
All taxes and duties are included. The price you see on the product includes ALL local taxes and duties from the time of export to the time of delivery in your home country.
SIZING GUIDE FOR GIFTS
Choosing a cap size is an important step when selecting a cap as a gift. The good news is if you get it wrong the first time we offer free, express exchanges so you can find your perfect fit. Whether purchasing for yourself or as a gift, you can follow these steps to help guide your decision.
Option 1: Measure Your Head
If possible, it is best to measure your head or the gift recipient's head to get the size right. Please see our instructional guidance page here for more information.
If not, statistically it is likely that a male will fit into a medium and a female into a small based on our current customer base. If the person has mentioned having a larger head, size up for their cap from these recommendations.
Option 2: Other Headwear
Check inside of other rigid headwear such as helmets or other caps. Typically, the sizing will be the same in our caps.
Option 3: Order a Free Measurement Tape
To be precise, we can send you a free measurement tape by mail. This is a simple way to ensure the right fit before ordering.
Option 4: Exchange If Needed
We offer free returns and exchanges on all orders and gifts until January 31st. There will be a return label included with every order and we would be happy to send you the right size within days.
COMPLIMENTARY GIFT WRAPPING
We offer beautiful gift wrapping on all orders for free. Every detail of our packaging and wrapping has been thought through to create an elegant and personalized gift. Simply select *Add Gift Wrapping* at checkout and we will take care of the rest!
OPTIONAL PERSONALISED ENGRAVING
Make the gift personal with our customized diamond engraved plate, for an additional charge. Add up to four characters to a stainless steel plate that can be attached to any Varsity Headwear Cap. Simply add engraving once the cap is added to cart. If you have purchased the wrong size, you can keep the plate and transfer it to the new cap when you have exchanged the size. Due to the personalizes nature, engraved plates cannot be refunded, unless an error has occurred.
WAYS TO SHOP
We aim to provide an exceptional online shopping experience with express delivery and free returns on all orders. If you prefer to shop in person, you can visit one of our many stores or pop-ups during the holiday season.
If you are not located in one of these regions, you can always visit one of our many great retail partners around the world. Visit the store directory here.
SAFE AND TRUSTED PAYMENT METHODS
We have carefully selected our payment providers to offer our customers a range of international options that are safe and practical. Currently, we offer the following payment options: VISA, MASTERCARD, and VIPPS (Norway).